PAMF Earns Top Quality, Service Rating
The quality of care and service that the Palo Alto Medical Foundation (PAMF) provides to its patients is among the best in California, according to a statewide assessment of all medical groups. The California Office of the Patient Advocate (OPA) awarded PAMF with four stars – the highest possible rating in quality and service – in four counties PAMF serves: Alameda, San Mateo, Santa Clara and Santa Cruz.
In the OPA ratings system, a four-star rating is defined as scoring greater than the 90th percentile on performance measures including quality and patient satisfaction ratings.
“Providing the highest quality care is the core commitment to our patients,” says PAMF Medical Director of Quality Ed Yu, M.D. “Our doctors, clinicians and staff work tirelessly to bring the best care to our patients. The four-star rating from the Office of the Patient Advocate is one of many validations of our successes.”
The OPA, an independent state office in conjunction with the Department of Managed Health Care, promotes transparency and quality health care by publishing the annual Quality of Care Report Card, which includes medical groups, Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).
View the OPA’s 2016-2017 Quality of Care Report Cards on the OPA website.
About the Palo Alto Medical Foundation and Sutter Health
The Palo Alto Medical Foundation (PAMF) for Health Care, Research and Education is a not-for-profit health care organization that is a pioneer in the multispecialty group practice of medicine. Founded in 1930, PAMF is part of the Bay Area Region of Sutter Health, one of the nation’s leading not-for-profit networks of community-based health care providers. PAMF’s nearly 1,500 affiliated physicians and 5,000 employees serve nearly one million patients at 49 medical centers and clinics in Alameda, San Mateo, Santa Clara, Santa Cruz and Contra Costa counties.
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