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Sutter Maternity & Surgery Center

Sutter Maternity & Surgery Center Recognized by Joint Commission as Top Performing Hospital in Surgical Care in 2010

The Sutter Maternity & Surgery Center, part of the Palo Alto Medical Foundation, has been recognized by The Joint Commission as one of the Top Performers on Key Quality Measures. This new recognition program was formally announced on September 14, 2011, when The Joint Commission published its “Improving America’s Hospitals” annual report.

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Modern Healthcare Rates Sutter Maternity & Surgery Center in its Top 100 Places to Work in Health Care

Modern Healthcare has recognized Sutter Maternity & Surgery Center of Santa Cruz – Santa Cruz, Calif.  (SMSC), part of the Palo Alto Medical Foundation, as among the nation’s 100 Best Places to Work in Healthcare. SMSC is one of three Sutter Health affiliates to make the Top 100 list, which also listed Sutter Davis Hospital – Davis, Calif., and Sutter Medical Foundation – Sacramento, Calif.
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Sutter Maternity & Surgery Center Receives “Best Place to Practice” Award

Sutter Maternity & Surgery Center (SMSC) is proud to announce that Press Ganey Associates, Inc. has named it a 2010 Best Place to Practice Award winner. Press Ganey currently partners with more than 10,000 health care facilities—including 50 percent of U.S. hospitals—to measure and improve the quality of their care. TheBest Place to Practice Award recognizes facilities that have reached and sustained the 95th percentile on their physician surveys. SMSC is one of just four hospitals to receive this honor in 2010.

“I had the rare opportunity to be one of the first physicians to perform procedures at SMSC when they opened in 1996,” said Geoffrey Bernstein, M.D., SMSC Chief of Staff. “Now as Chief of Staff I am especially proud that we received this award, thanks to the diligent teamwork of physicians, staff, and management.”

Two PAMF Hospitals Receive Press Ganey Summit Awards

Sutter Maternity & Surgery Center, Menlo Park Surgical Hospital, two of only four California hospitals to receive prestigious patient satisfaction award

The Palo Alto Medical Foundation is proud to announce that Press Ganey Associates, Inc. has named two of its groups 2009 Summit Award winners: Sutter Maternity & Surgery Center (SMSC) in Santa Cruz and Menlo Park Surgical Hospital (MPSH).

MPSH and SMSC are just two of the nation’s 74 organizations to receive this prestigious honor in 2009, and two of only four hospitals in California to receive the award.

Press Ganey currently partners with more than 10,000 health care facilities—including over 40 percent of U.S. hospitals—to measure and improve the quality of their care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. The Press Ganey Summit Award is the health care satisfaction industry’s most coveted symbol of achievement bestowed annually.

According to Jacci Sterling, SMSC’s assistant administrator, chief nursing officer and perinatal director, the award was as much a result of SMSC’s culture as its specific policies and practices.

“We know that employee satisfaction goes hand in hand with patient satisfaction,” Sterling said. “And we have a very satisfied staff as shown in annual staff surveys. We truly believe that patient satisfaction must be an institutional goal that is modeled from top management down and included as a performance expectation for the staff.”

MPSH provides an alternative to the traditional surgical experience. MPSH is a 16-bed acute care surgical facility in the heart of the Peninsula, south of San Francisco. The surgical hospital accommodates both inpatient and outpatient procedures, while meeting the needs of both patients and their loved ones.

“Menlo Park Surgical Hospital’s patient- and family-centered care model provides the basis for our outstanding patient satisfaction scores. At all levels of the hospital, our caring and dedicated staff know and support the concept that patient safety and satisfaction are their highest priorities,” said MPSH’s CEO Kathi Palange.

Both hospitals are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

2009 Press Ganey Summit Award for Sutter Maternity & Surgery Center

SMSC one of three hospitals in California to receive prestigious patient satisfaction award

Press Ganey Associates, Inc. named Sutter Maternity & Surgery Center (SMSC) the 2009 Summit Award winner. Press Ganey currently partners with more than 10,000 health care facilities, including over 40 percent of U.S. hospitals, to measure and improve the quality of their care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations.

The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. The Press Ganey Summit Award is the health care satisfaction industry’s most coveted symbol of achievement bestowed annually. SMSC is just one of the nation’s 74 organizations to receive this prestigious honor in 2009. SMSC is one of only three hospitals in California to receive the award.

According to Jacci Sterling, SMSC’s assistant administrator, chief nursing officer and perinatal director, the award was as much a result of SMSC’s culture as its specific policies and practices. New hires and all staff are coached in Patient- and Family-Centered Care principles that teach the importance of the patient’s perception of quality and care and gives them the tools to handle conflicts. Staff satisfaction drives patient satisfaction and SMSC’s excellence in this area is evidenced by their recent ranking as 20th in Modern Healthcare magazine’s “Best Places to Work in Healthcare.”

“We know that employee satisfaction goes hand in hand with patient satisfaction,”Sterling said. “We have a very satisfied staff as shown in annual staff surveys. We truly believe that patient satisfaction must be an institutional goal that is modeled from top management down and included as a performance expectation for the staff.”

SMSC also maintains some environmental choices to promote healing and caring, including:

• No overhead paging, except for codes

• 24-hour room service for all patient meals; no food tray lines

• “Guest Services” employees are members of the Patient-Centered Health Care Team who welcome patients, clean rooms and deliver meals