Primary Care Expands to Meet Growing Need in East Bay

As more people in the San Francisco Bay Area have made Dublin their home, demand for medical care has steadily increased in the area. To accommodate this increased need, the Palo Alto Medical Foundation’s Dublin Center, located at 4050 Dublin Boulevard, is growing and expanding its services.

Our patient base has grown from 6,000 in 2007 to 27,000 patients today,” said Katie Borgstrom, vice president of operations for Palo Alto Medical Foundation’s (PAMF) Alameda Region. “The current expansion of our Dublin Center will both fill existing need and help us grow to accommodate future demand.”

New medical services available at the Dublin Center:

Several of the current departments are expanding and moving to the third floor of the Dublin Center, including:

“We are excited to offer several new specialty services for children, including pediatric dermatology, endocrinology, ophthalmology and orthopedic care,” Borgstrom said.

Comprehensive health care services at the Dublin Center encompass primary care (pediatrics, family medicine, internal medicine) and a variety of specialties including dermatology, OB/Gyn, nutrition, physical medicine and laboratory and radiology services.

The PAMF Dublin Center features the latest advances in health care, including electronic health records, fully digital imaging services, same-day and next-day appointments with your primary care physician, and PAMF’s unique team-based model of patient care.

PAMF’s more than 1,000 affiliated physicians and 4,900 employees serve nearly 730,000 patients at its medical centers and clinics in Alameda, San Mateo, Santa Clara and Santa Cruz counties.

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Dominick Frosch, Ph.D., associate investigator at PAMF Research Institute

The Archives of Internal Medicine have published three randomized controlled trials which examine the effectiveness of behavioral and educational interventions for patients with poorly controlled diabetes. One of the three research trials was directed by Dominick Frosch, Ph.D., associate investigator with the Palo Alto Medical Foundation’s (PAMF) Research Institute (PAMFRI).

The study conducted by Dr. Frosch, with colleagues from the University of California, Los Angeles, examined the effectiveness of a disease management program among socially and economically disadvantaged patients with poorly controlled diabetes.

The study included 201 patients (72 percent African American or Latino; 74 percent with annual incomes of less than or equal to $15,000) with poorly controlled diabetes. Participants were randomized to receive either an intervention package consisting of a 24-minute video behavior support intervention with a workbook and five sessions of telephone coaching by a trained diabetes nurse (treatment group), or a 20-page brochure developed by the National Diabetes Education Program (control group).

Dr. Frosch and his colleagues found that most participants in both the treatment group (94.3 percent) and control group (93.5 percent) had reviewed the assigned treatment materials and the majority (88.5 percent in the treatment group and 89.8 percent in the control group) rated the clarity of the information presented as good, very good, or excellent at the one-month follow-up.

Across treatment groups there was a significant overall reduction in average glycated hemoglobin (HbA1c) levels from study initiation to six-month follow-up, but differences between the groups were not significant.

The study also found that differences in other clinical measures (including blood lipid levels and blood pressure) and measures of diabetes knowledge and self-care behaviors were also not significant.

“More intensive and therefore more expensive interventions may be a worthwhile investment to lower the high costs associated with poorly managed diabetes in the long term. However, larger structural interventions also may be necessary to overcome the many challenges faced by these severely disadvantaged patients,” Dr. Frosch concluded.

The study, which was initiated by Dr. Frosch at University of California, Los Angeles before joining the Palo Alto Medical Foundation Research Institute in 2009, took place during one of the worst economic recessions since the Great Depression.

Dr. Frosch describes the premise and hypothesis of the study:

The costs of diabetes to society have grown enormously in recent years, owing to an increase in the incidence of the disease, driven in large part by the obesity epidemic, and the potentially severe medical complications that can result from diabetes. There is increasing interest in using disease management programs with telephone support to help patients with diabetes achieve better control of their condition and to reduce complications and suffering caused by the disease. We conducted a study to evaluate whether a video behavior support intervention combined with 5 sessions of telephone coaching could help patients from economically disadvantaged backgrounds, who were struggling to control their condition, achieve better outcomes.  The comparison group received a standardized printed brochure about diabetes management, but no telephone coaching.

Our results showed that all patients who participated in the study improved their diabetes control, but contrary to our expectations, patients who received telephone coaching did not do better than patients who did not.

 Many of the patients who enrolled in the study had lost their jobs and were struggling for basic survival. We concluded that for the most economically disadvantaged patients, who face enormous daily challenges, a modest intervention such as the one we tested may not be sufficient and that more intensive interventions appear necessary.

Even though it yielded positive insights, Dr. Frosch’s study is considered a “negative” study because the outcomes did not align with the original hypothesis that the experimental intervention would lead to more  improved health outcomes.

All three reports, including Frosch’s, are part of the journal’s Health Care Reform series. In another report, Katie Weinger, Ed.D., of the Joslin Diabetes Center, Boston, and colleagues, evaluated the efficacy of a behavioral intervention for improving glycemic control among patients with long-duration poorly controlled diabetes. In a third report, JoAnn Sperl-Hillen, M.D., of HealthPartners Research Foundation and HealthPartners Medical Group, Minneapolis, and colleagues evaluated a total of 623 adults from Minnesota and New Mexico with type 2 diabetes and glycosylated hemoglobin (HbA1c) concentrations of seven percent or higher. The authors found that individual education resulted in better glucose control in patients with established sub-optimally controlled diabetes than did group education.

NOTE: JAMA & the Archives Journals are subscription-based, but you can read the full text of the article online for free.

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Cancer patients, survivors, families and the community are invited to join the Palo Alto Medical Foundation in Mountain View on Saturday, October 22 and Santa Cruz on Saturday, October 29 for two free programs dedicated to increasing awareness about cancer, prevention and survivorship. The events titled,  Breast Cancer — From Prevention to Survivorship, will include speakers and refreshments.

About the Mountain View Event

October 22, 2011
9 a.m. to 12 p.m.

“Newest Research on Prevention of Breast Cancer and other Cancers”
Speaker: Marcia Stefanick, Ph.D., Professor of Medicine, Stanford Prevention Research Center, Stanford University School of Medicine

“Genes and Cancer”
Speaker: Edmund Tai, M.D., Palo Alto Medical Foundation Hematology & Oncology

Location:
PAMF Mountain View Center
701 E. El Camino Real, Conference Rooms C & D
Mountain View
Google Map to Mountain View Center

Register online or call 650-934-7373 to register for the Mountain View event.

About the Santa Cruz Event

October 29, 2011
9 a.m. to 12:30 p.m.

“Cancer and Nutrition: Separating Fact from Fiction”
Speaker: Katie Lang, R.D., Palo Alto Medical Foundation Nutrition

“One Mutant Cell”
Keynote Guest Speaker: Kathy LaTour, editor at large for CURE magazine. LaTour uses humor in recounting her cancer journey in her one-woman show One Mutant Cell.

Location:
PAMF Santa Cruz– Commercial Crossing Office
2850 Commercial Crossing
Santa Cruz
Google Map to Commercial Crossing

Register online or call 831-479-6629 to register for the Santa Cruz event.

Learn more about Cancer Care at PAMF – including classes and workshops for people with cancer, their families and caregivers.

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Palo Alto Medical Foundation Honored by Integrated Healthcare Association

Five physician organizations within the Sutter Medical Network were honored this week by the Integrated Healthcare Association (IHA), a prominent industry leadership group that promotes and recognizes quality improvement and affordability in health care statewide.

The five Sutter affiliates receiving quality awards through IHA’s Pay for Performance (P4P) recognition program are:

San Francisco Bay Area

  • Top Performer Palo Alto Medical Foundation – Palo Alto Foundation Medical Group, serving Santa Clara, Santa Cruz, San Mateo and Alameda counties
  • Most Improved and Top Performer Palo Alto Medical Foundation – Mills-Peninsula Division/Mills-Peninsula Medical Group, serving San MateoCounty. Mills-Peninsula Division/Mills-Peninsula Medical Group is one of only three medical groups ranking as both Most Improved and a Top Performer statewide.

Sacramento/Solano Region

  • Most Improved and Top Performer Solano Regional Medical Group (now part of Sutter Medical Group), serving Solano County’s Fairfield, Rio Vista,Vacaville andVallejo communities, affiliated with the Sutter Medical Foundation. Now called Sutter Medical Group, Solano is one of only three medical groups ranking as both Most Improved and a Top Performer statewide.
  • Top Performer Sutter Medical Group, serving Sacramento, El Dorado, Placer and Nevada counties, affiliated with the Sutter Medical Foundation
  • Top Performer Sutter West Medical Group (now part of Sutter Medical Group), serving Yolo and Solano counties, affiliated with the Sutter Medical Foundation

“It is an honor to once again be recognized by IHA as one of the top performing medical groups in California,  said Laurel Trujillo, M.D., PAMF Medical Director of Quality.  “PAMF has been recognized every year since the P4P program’s inception in 2003.  In 2010, we expanded our patient reminder and outreach processes to make sure that every PAMF patient gets the optimal preventive and chronic disease care that is PAMF’s trademark.”

 “As the health care industry undergoes tremendous change, the organizations within the Sutter Medical Network dedicate themselves to meeting the health care needs of each patient – delivering care when, where and how patients want to receive it,” said Jeff Burnich, M.D., senior vice president and executive officer for the Sutter Medical Network. “IHA’s P4P awards reaffirm our commitment to consistently raising the bar on clinical quality, service and affordability.”

HOW IT WORKS

Each year, IHA determines the top physician groups that have demonstrated best overall performance for each pay for performance measure including preventive care and chronic care management, patient satisfaction, and use of information technology to support safer, more effective care. Top performing physician organizations in 2010 were identified by an overall composite score, based on their P4P domain scores, and compared against a comprehensive threshold calculated from the top 25 percent scores statewide for each P4P quality measure. 

Most Improved winners are determined by calculating the relative improvement for each physician group on the overall performance composite score for this year compared to the overall performance composite score for last year. In order to be eligible, a group must have improved performance in both clinical quality, IT-enabled systemness, coordinated diabetes care, and patient experience domains. The physician group in each of the eight P4P regions that has the highest improvement score for overall performance is recognized as the most improved group in that region.

According to IHA, approximately 35,000 physicians in over 200 physician organizations across the state participate inCalifornia’s P4P program.

MEASURING QUALITY

 About the Palo Alto Medical Foundation and Sutter Health

 The Palo Alto Medical Foundation (PAMF) for Health Care, Research and Education is a not-for-profit health care organization that is a pioneer in the multispecialty group practice of medicine. Founded in 1930, PAMF is part of the Peninsula Coastal Region of Sutter Health, one of the nation’s leading not-for-profit networks of community-based health care providers. Sutter Health’s Peninsula Coastal Region also includes Mills-Peninsula Health Services. PAMF’s 1,000 affiliated physicians and 4,900 employees serve nearly 730,000 patients at its medical centers and clinics in Alameda, San Mateo, Santa Clara and Santa Cruz counties. For more information, follow PAMF on Twitter, join us on Facebook or visit pamf.org

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Paul Tang, M.D., vice president and chief innovation officer, Palo Alto Medical Foundation

The Palo Alto Medical Foundation is recognized as one of the earliest innovators of health information technology in the country.

On Monday, the Palo Alto Medical Foundation (PAMF) joined leading consumer and health care provider groups in Washington, D.C., in a pledge of commitment to help consumers understand the potential benefits of health information technology (health IT), and to empower consumers by making it easier for them to get secure access to their health information and engage more fully in their health.

The Office of the National Coordinator for Health Information Technology (ONC) and the U.S. Department of Health & Human Services (HHS) hosted the first-ever Consumer Health IT Summit in Washington, D.C. on September 12, 2011. At the Summit, consumers, providers, and the public and private sectors came together to discuss how best to empower consumers to be partners in their health and care through health IT.

[Read more…]

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The Sutter Maternity & Surgery Center, part of the Palo Alto Medical Foundation, has been recognized by The Joint Commission as one of the Top Performers on Key Quality Measures. This new recognition program was formally announced on September 14, 2011, when The Joint Commission published its “Improving America’s Hospitals” annual report.

[Read more…]

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Modern Healthcare has recognized Sutter Maternity & Surgery Center of Santa Cruz – Santa Cruz, Calif.  (SMSC), part of the Palo Alto Medical Foundation, as among the nation’s 100 Best Places to Work in Healthcare. SMSC is one of three Sutter Health affiliates to make the Top 100 list, which also listed Sutter Davis Hospital – Davis, Calif., and Sutter Medical Foundation – Sacramento, Calif.
 

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In honor of National Prostate Cancer Awareness Month, Sutter Maternity and Surgery Center (SMSC) and the Palo Alto Medical Foundation will host the 10th Annual Prostate Cancer Awareness Day on Saturday, September 17, 2011 in Santa Cruz, California. The event is free and open to the community. The event provides an extremely important prostate cancer screening opportunity for those men in the community who otherwise may not have access to screenings.

According to the National Prostate Cancer Coalition, prostate cancer is the most commonly diagnosed non-skin cancer in American men. It is the second greatest cause of cancer related death for men, second only to lung cancer. Over 90 percent of prostate cancer cases are found while the cancer is still either local or regional, and nearly 100 percent of these men are still alive five years after being diagnosed. In cases where the cancer has spread to distant parts of the body, 34 percent survive five years.

Event Information:

Free blood work (PSA test) and prostate exams 7 – 11 a.m.

Free one hour lecture 8 – 10 a.m., “Prostate Cancer: What every man should know about screening, treatment and prevention.” Lecture presented by Steven Roberts, M.D., a urologist and surgical oncologist at the Palo Alto Medical Foundation.




Are you at risk for prostate cancer?

You may be at higher risk, if you:

  • Have a family history of cancer
  • Are African American
  • Eat a high-fat diet
  • Are overweight
  • Have a sedentary lifestyle
  • Are over 50 years of age

Who should be tested?

  • All men should have a baseline PSA

How often should I be tested?

  • Men over 50 years old should have an annual exam
  • Men under 50 with risk factors also need to be tested

Learn more about Prostate Cancer:

PAMF Prostate Cancer Website

National Cancer Institute Prostate Cancer Website

Visit Prostate Cancer: A Family Affair, PAMF Prostate Cancer Nurse Navigator and patient advocate Frank dela Rama, RN’s new blog on Sutter Health’s MyLifeStages.org.

Event Date and Location:
Saturday, September 17, 2011
7 a.m. to 11 a.m.
2900 Chanticleer Avenue
Santa Cruz, CA 95065
Google Map

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Busy patients will be pleased to know they can now make weekend appointments to be seen at PAMF’s Palo Alto Center Urgent Care Department. Patients can make same-day appointments for minor illnesses and injuries on Saturdays and Sundays from 10 a.m. to 6 p.m. by calling 650-853-2958. Walk-ins are still welcome.

“Our Urgent Care Department is sometimes busy with both simple and more complex medical problems,” says Richard Deslauriers, M.D., medical director of the Palo Alto Center’s Urgent Care Department. “By offering weekend appointments to adults for simple illnesses and injuries, we can provide our patients even better service by reducing the time a patient may have to wait and enabling them to schedule appointments when it is most convenient for them. Increasing patient satisfaction is one of our primary goals.”

The Palo Alto Center also has a Pediatric Urgent Care Department for children with urgent care needs. Many families with children are more satisfied when they have an appointment to address their medical needs; therefore, PAMF’s Pediatric Urgent Care has an appointment-based model of care.  If you would like for your child to be seen in Pediatric Urgent Care, please call 650-853-6558, and  your child will be scheduled for the next available appointment.

For patient convenience, PAMF Urgent Care Center wait times are available online. Additionally, free  Internet wireless access is available PAMF locations for patients and visitors using their own computers with wireless connectivity.

Visit the PAMF Urgent Care Website to learn more about services, locations, staff and when to use urgent care.

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The Palo Alto Medical Foundation’s (PAMF) new medical office building at 49 Wells Avenue has been awarded LEED® Gold certification as established by the U.S. Green Building Council. The most recent addition to Palo Alto campus, the 17,000 square foot, two‐story clinic opened to patients in October 2010. It houses the Breast Imaging Center, Encina Practice and Executive Health Program.

Developed in March 2000, LEED, or Leadership in Energy and Environmental Design, “provides building owners and operators with a framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions…and promotes sustainable building and development practices through a suite of rating systems that recognize projects that implement strategies for better environmental and health performance.” [Read more…]

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