Palo Alto Medical Foundation Newsroom

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Sutter Health Opens Latest Bay Area Clinic for Walk-In Healthcare

San Jose, Calif. – Nov.14, 2017 – Sutter Health opens its newest Walk-In Care clinic in San Jose today, a service of the Palo Alto Medical Foundation, at 685 Coleman Ave., Suite 20.

New innovative center in San Jose offers same-day, convenient care for non-urgent issues

New innovative center in San Jose offers same-day, convenient care
for non-urgent issues

Sutter’s Walk-In Care clinics offer a new option for quick, convenient care for everyday illnesses and health needs in a stand-alone storefront that is easily accessible. The San Jose clinic is Sutter Health’s sixth Bay Area location. The first clinic opened in Petaluma in late April followed by clinics in San Francisco, Walnut Creek, Dublin and San Ramon.

“Consumers are actively seeking quick and affordable solutions for their immediate healthcare needs,” said Don Wreden, M.D., Sutter Health senior vice president, Patient Experience. “Many people need high-quality care beyond the standard work week, and we’re innovating to make care even more convenient – all while maintaining the personal level of support people have come to expect from our pioneering team.

Sutter Walk-In Care offers an innovative approach to healthcare:

  • Nurse practitioners or physician assistants provide treatment for common illnesses, health screenings, vaccinations and wellness services such as smoking-cessation support.
  • Each location is open 8 a.m. to 8 p.m., seven days a week, with reduced hours on most major holidays. Thanksgiving and Christmas Day are the only days when Sutter Walk-In Care clinics are closed.
  • Patients can call ahead or visit the Walk-In Care website to save their spot, or simply just walk in to the location.
  • Sutter Walk-In Care locations offer a comfortable lobby with outlets to charge laptops or phones, as well as complimentary wi-fi, fruit, coffee, tea and fruit-infused water.
  • Sutter Walk-In Care is available to adults and children 18 months and older – patients do not need to be an existing Sutter Health patient.
  • Sutter Walk-In Care accepts most major insurance plans, and patients would be responsible for their standard co-pay or co-insurance. For those who prefer to pay out of pocket or have not yet met their deductible, pricing is clear and simple, with a standard office visit at a flat rate of $129.

“These new locations offer easy access to treatment for problems like the flu or an ear infection, rashes, and wellness services like sports or pre-employment physicals,” said Carolin Delker, Sutter Walk-In Care nurse practitioner manager. “We hope that by providing more convenient access to care, patients won’t put off getting the care they need to stay healthy.”

Delker added: “Patients appreciate the range of services we provide, and our staff can help people when they most need it. People can come in before going to the office in the morning, or schedule a time on any day of the week that is convenient for them, including evenings.’’

Walk-In Care clinics have the potential to relieve pressure on overcrowded emergency rooms.

“We want to reserve emergency departments for serious and life-threatening illnesses, rather than having people with minor medical problems going there because they have no other option,” Delker said. “At the same time, allowing patients to receive non-urgent care and vaccinations quickly, near where they live or work, should help free up doctor-office visits for those with more serious issues.”

While Sutter Walk-In Care provides a wide variety of healthcare services, patients with serious problems or illnesses that require more immediate attention, such as severe cuts or broken bones, should visit an urgent care clinic, or their nearest hospital emergency department.

Additional Sutter Walk-In Care clinics and their opening dates are listed below.

  • Petaluma opened April 27 in Deer Creek Village, 411 North McDowell Blvd., Petaluma, CA 94954.
  • San Francisco opened June 13 at 240 King St., Suite G2, San Francisco, CA 94107.
  • Walnut Creek, opened June 29 at The Orchards, 2878 Ygnacio Valley Rd., Walnut Creek, CA 94598.
  • Dublin opened July 13 at Fallon Gateway Shopping Center, at 3918 Fallon Rd., Dublin, CA 94568.
  • San Ramon opened Oct. 24 at 460 Market Place, San Ramon, CA 94583.

To learn more about Sutter Walk-In Care, please visit or call 1-800-972-5547.

About Sutter Health

Sutter Health was named one of the nation’s top five large health systems in 2016 thanks to its integrated network of physician, employee and volunteer pioneers—more than 60,000 people strong. Rooted in Sutter Health’s not-for-profit mission, these team members partner to deliver exceptional care that feels personal. From physician offices to hospitals to outpatient care centers and home services, they proudly support and learn from the more than 3 million people in their care—nearly 1 percent of the U.S. population, in one of the most diverse and innovative regions in the world. Sutter pioneers adopt new technologies, make novel discoveries and embrace creative thinking to help patients and communities achieve their best health. From its street nurse program that provides check-ups for homeless people, to telemedicine-aided specialist consultations, to walk-in care clinics, to smart glass technology, the Sutter Health team goes beyond traditional models to make care more convenient and to nurture and empower people throughout their medical journey.

For more information about the Sutter Health network visit: | | |

Palo Alto Medical Foundation Sponsors Rey of Hope Luncheon


Elizabeth (“Lizz”) Vilardo, M.D.

SAN JOSE, Calif.– March 15, 2017 — Cristo Rey San Jose Jesuit High School is pleased to announce that Palo Alto Medical Foundation (PAMF) is a “Summa Cum Laude” sponsor of its primary fundraiser of the year, taking place on March 24, 2017, at the downtown San Jose Marriott Hotel. As the lead sponsor, PAMF has pledged to help underwrite costs and provide much needed scholarship funds for Cristo Rey students.

“We are very blessed and grateful for our partnership with PAMF,” says Father Peter Pabst, SJ, president of Cristo Rey San Jose. “In addition to its generous support of our event, PAMF is the largest provider of jobs in our Work Study program, offering excellent work opportunities and mentorship for 12 Cristo Rey students.”

The Rey of Hope Luncheon will highlight accomplishments of Cristo Rey students as well as raise funds for the Rey of Hope Scholarship Fund. Elizabeth Vilardo, M.D., CEO of Palo Alto Medical Foundation, is the keynote speaker of the event, which is expected to draw in excess of 500 attendees.

We are so pleased to have the opportunity to work with these motivated students,” said Dr. Vilardo. “We value the contribution they are making to the important work we do every day to provide the best care for patients. This is an important time for them and we hope their experiences at PAMF and Cristo Rey will help them to continue to succeed in pursuing an education, a career and giving back to others.”

Sade F., a sophomore at Cristo Rey San Jose, says, “Working at Palo Alto Medical Foundation has transformed my work day into my favorite day of the week. My work experience at PAMF has also influenced my interest in pursuing medicine as my career. I constantly learn from those around me and they inspire me to succeed. I am extremely grateful for the amazing opportunities presented to me through PAMF.”

Working at both the Sunnyvale and Mountain View PAMF campuses, Sade and fellow Cristo Rey students are learning skills such as working directly with patients to help them register for the Flu Shot Express, confirming telephone appointments, working as Patient Service Representatives at the front desk of the clinical departments and facilitating the transfer of patients’ messages from the automated system to the appropriate department.

For more information and to purchase tickets to the Rey of Hope Luncheon, please contact Shelby Saso at

About Cristo Rey San Jose

Cristo Rey San Jose Jesuit High School provides students from underserved communities with a rigorous, college-prep education and a unique Work Study program, in which students work one day per week at Silicon Valley businesses. Fees paid by companies such as Cisco, HP, Yahoo!, Palo Alto Medical Foundation, Frank Rimerman + Co., and dozens of others help offset up to 50 percent of tuition costs. Cristo Rey San Jose is one of 32 schools nationally that comprise the Cristo Rey Network, which boast a 90% college enrollment rate. More information is available at

About the Palo Alto Medical Foundation

The Palo Alto Medical Foundation (PAMF) for Health Care, Research and Education, is part of the Sutter Health network of care. Founded in 1930, PAMF is a not-for-profit health care organization that is a pioneer in the multispecialty group practice of medicine, health innovation and patient-centered care. PAMF’s more than 1,400 affiliated physicians and 6,100 employees serve one million patients at its medical centers and clinics in Alameda, Contra Costa, San Mateo, Santa Clara and Santa Cruz counties. For more information about the Palo Alto Medical Foundation, please visit the PAMF website.



Creating Economic Opportunities at PAMF

Edwin Gonzalez, Rebecca Ostrander and Harly Neumann accepting award from JobTrain.

PAMF received JobTrain’s Inaugural Bay Area Economic Opportunity Award for having hiring practices and programs that open up employment opportunities for people who are talented and skilled but have experienced barriers to employment.

A big thanks to Blair Arreguin, a recruiter at PAMF, who worked with JobTrain to place medical assistants at PAMF.

JobTrain is a non-profit organization with a mission to improve the lives of people through job skills training and placement.

A team including Harly Neumann, PhD, VP Human Resources; Edwin Gonzalez, recruitment team lead; and Rebecca Ostrander, recruitment lead; accepted the award during a ceremony at the Hiller Aviation Museum in San Carlos.

Out of many submissions from Bay Area companies, 18 finalists were selected to attend the event and six winners were chosen for the award. Some of the other finalists included Google, LinkedIn, Webcor and Intel.


Sutter Health Research Projects on Patient-Centered Care Receive National Awards

 Palo Alto, Calif., (Feb. 13, 2017) – The Patient-Centered Outcomes Research Institute (PCORI) based in Washington, D.C., recently awarded funding to a study at Palo Alto Medical Foundation Research Institute (PAMFRI) on improving communication between patients and primary care doctors, and to a PAMF project aimed at improving preventive care for seniors.

A study led by Ming Tai-Seale, Ph.D., MPH, associate director of PAMFRI, received $5.8 million to assess the effectiveness of three different approaches to enhancing patient-doctor communication in a primary care setting.

“We want to enable patients to have a voice in their care from the beginning,” said Dr. Tai-Seale. “This project encourages patients to be better prepared and to engage in shared decision making so that they will get more out of their visit. And it will help doctors and patients choose the best treatment plan for the patient.’’

Dr. Ming Tai-Seale at a conference held by Health Affairs, a leading policy journal.

Dr. Ming Tai-Seale at a conference held by Health Affairs, a leading policy journal.

An award for $50,000 went to the Guzik Family Center for Geriatrics and Palliative Care at PAMF to advance the Fostering Successful Aging project. Established in 2014, Fostering Successful Aging has received funding from PCORI for three consecutive years. The project’s goal is to engage older people, the medical community, researchers and other stakeholders in studying effective strategies to help seniors maintain their health and independence for as long as possible.

“This work focuses attention on value-based preventive care for seniors by discovering how patients can help contribute meaningfully to improving care for seniors both now and in the future,” said Peter H. Cheng, M.D., founder of the project and leader of geriatric medicine at PAMF’s Guzik Center.

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Palo Alto Medical Foundation Opens New Sunnyvale Eye Institute


PAMF’s Munnerlyn Eye Institute at 1085 El Camino Real in Sunnyvale

Palo Alto Medical Foundation (PAMF) announced the opening on  Monday, Dec. 12, 2016, of  Munnerlyn Eye Institute, a new spacious facility in Sunnyvale offering eye care for all ages as well as advanced procedures. The Institute is located at 1085 West El Camino Real.

As part of PAMF’s ophthalmology and optometry department, the doctors at Munnerlyn Eye Institute offer a full range of eye care. This includes eye exams and prescribing corrective lenses as well as treatment of eye diseases such as conjunctivitis, macular degeneration, other retina disorders, glaucoma and cataracts. Renowned specialists perform advanced surgeries and LASIK procedures. The Institute’s providers also offer specialized pediatric eye care. Read More

PAMF Earns Top Quality, Service Rating

The quality of care and service that the Palo Alto Medical Foundation (PAMF) provides to its patients is among the best in California, according to a statewide assessment of all medical groups. The California Office of the Patient Advocate (OPA) awarded PAMF with four stars – the highest possible rating in quality and service – in four counties PAMF serves: Alameda, San Mateo, Santa Clara and Santa Cruz.

In the OPA ratings system, a four-star rating is defined as scoring greater than the 90th percentile on performance measures including quality and patient satisfaction ratings.

“Providing the highest quality care is the core commitment to our patients,” says PAMF Medical Director of Quality Ed Yu, M.D. “Our doctors, clinicians and staff work tirelessly to bring the best care to our patients. The four-star rating from the Office of the Patient Advocate is one of many validations of our successes.”

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Bay Area Parent Names PAMF Pediatricians ‘Best in Bay Area’

BAP-2016BestSeveral Sutter Health affiliates recently received top ratings in Bay Area Parent Magazine’s 2016 “Best of the Best” survey. Bay Area Parent readers selected Gold, Silver and Bronze winners in 45 different categories, including several health care categories, for the Silicon Valley, the Peninsula and the San Francisco/Marin area. The categories are chosen by the Bay Area Parent editorial team to reflect resources that are most important to local parents. Read More